Controller / provider: ASİSTONE YAZILIM VE TEKNOLOJİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ Address: Kınıklı Mah. Hüseyin Yılmaz Cad. Pamukkale Üniversitesi No:67/2, 20160 Pamukkale/Denizli, Türkiye MERSİS: 0086175105600001 Tax office / tax ID (VKN): Pamukkale Vergi Dairesi / 0861751056 Phone: 0538 701 94 10 Contact: [email protected]
AI features are optional and are offered with Asistone's ERP and CRM service depending on the selected package. The current service may provide AI reply drafts for WhatsApp Business (including WhatsApp Business App Coexistence), Instagram DM, Facebook Pages, and Messenger conversations, and automatic replies if configured by the customer; it may search the content the customer uploads to the knowledge base, transcribe voice messages, and look up product and order information in Shopify. AI output is probabilistic and may be wrong, incomplete, outdated, or unsuitable for context. The system does not guarantee that it will always stay within configured boundaries, avoid inaccuracies, escalate to a person, or create a support ticket.
The customer is responsible for configuring source information and instructions, selecting permissions and automatic-send scope, reviewing outputs before sending where appropriate, and meeting channel-policy and end-customer obligations. Enabling automation defines technical authority given to Asistone; it does not create consent on behalf of end users. If a customer disables review or enables automatic sending, sent messages may have commercial consequences as the customer's communications.
A Shopify order created for card or cash-on-delivery payment after an end customer's explicit confirmation may be a real order with commercial effect. We therefore do not claim that all AI outputs are non-binding. Customers should apply suitable verification to steps involving payment, price, orders, returns, or commitments.
Data sent to AI is limited to the context needed to provide this service. The AI features run on the OpenAI API: the conversation history and images, voice messages, knowledge-base content, and tool results (such as Shopify product and order information) needed to generate a reply are sent to OpenAI; the numeric representations (embeddings) used for knowledge-base search are generated with OpenAI and stored in Asistone's own database. Because OpenAI's servers are outside Türkiye, this transfer is subject to the conditions and safeguards applicable under Article 9 of KVKK. The Privacy Policy describes processing roles and retention.
To the extent permitted by law, Asistone is not liable for the portion of loss caused by the customer's unlawful instructions, the nature of data the customer supplies or connects, customer configuration, or AI messages used without human review. This limitation does not cover Asistone's intent, gross negligence, or liability that cannot be limited under mandatory law. Under Article 115 of the Turkish Code of Obligations, an advance exclusion of gross-negligence liability is invalid; this notice does not remove Asistone's mandatory statutory liability. Official texts: KVKK Law (opens in a new tab) and Turkish Code of Obligations (opens in a new tab).